Privacy Policy

At 99ymm, we are firmly committed to protecting the privacy and personal data of every user who visits or registers on our platform. This Privacy Policy explains what information we collect, how we use it, how it is stored, and the rights you have regarding your data. By accessing or using any part of 99ymm, you agree to the practices outlined in this document.

This policy applies to all users accessing 99ymm from Bangladesh, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We process personal data responsibly and in accordance with our commitment to safe, fair, and transparent gaming for players aged 21 and above.

1. Information We Collect

We collect information in two primary ways: directly from you when you register or use our services, and automatically through your device and browser interactions with our platform.

Personal Information You Provide

When you create an account, make a deposit, request a withdrawal, or contact our support team, we may collect the following:

• Full legal name, date of birth, and gender
• Email address, mobile number, and residential address in Bangladesh
• National ID, passport, or other government-issued identity documents for KYC verification
• Payment method details, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other bank account references

Information Collected Automatically

When you browse or interact with 99ymm, our systems automatically record certain technical and behavioral data to help us deliver a secure and optimised experience:

• IP address, device type, operating system, and browser version
• Pages visited, session duration, click patterns, and navigation paths within the platform
• Geolocation data at country or city level (used for compliance and fraud prevention purposes)

2. How We Use Your Information

The personal data we collect from 99ymm users is used exclusively for the following legitimate purposes:

• Account registration, identity verification (KYC), and age confirmation (21+ only)
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels
• Delivering customer support, responding to queries, and resolving disputes promptly
• Sending important account notifications, promotional offers, and security alerts by email or SMS
• Fraud detection, anti-money-laundering compliance, responsible gaming monitoring, and platform security

3. Sharing Your Information

99ymm does not share your personal data with third parties for commercial or marketing purposes. However, limited data sharing may occur in the following strictly defined circumstances:

• Payment processors and financial partners (such as bKash, Nagad, Rocket) solely to complete your requested transactions securely
• Identity verification and KYC service providers engaged to confirm user eligibility and comply with anti-fraud requirements
• Law enforcement or regulatory authorities where disclosure is required by applicable law or to prevent illegal activity

Any third party that handles your data on our behalf is contractually bound to strict confidentiality obligations and is prohibited from using your information for any purpose beyond the specific service they provide to us.

4. Cookies and Tracking Technologies

99ymm uses cookies and similar technologies to help us provide a better, more personalised experience on our platform. Cookies are small text files stored on your device that help us remember your preferences and session state.

We use the following categories of cookies:

• Essential cookies — required for the platform to function correctly, including session management, login state, and security tokens
• Analytics cookies — used to understand how users navigate the platform so we can improve page layouts, game discovery, and load times
• Preference cookies — store your language setting, display preferences, and recent activity to personalise your return visits

You may disable non-essential cookies through your browser settings at any time. However, disabling essential cookies may affect platform functionality, including your ability to log in and maintain your session on 99ymm.

5. Data Security

We take the security of your personal data seriously and have implemented a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes SSL/TLS encryption for all data in transit, firewalled and access-controlled database servers, and regular penetration testing and security audits.

Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions. All staff with access to user data receive mandatory data protection training and are bound by confidentiality agreements.

6. Your Rights and Choices

As a user of 99ymm, you have meaningful rights over your personal data. You may exercise any of the following rights by submitting a request to our privacy team:

• Right of access — request a copy of all personal data we hold about you
• Right to rectification — ask us to correct any inaccurate or incomplete data in your account
• Right to erasure — request deletion of your personal data, subject to legal retention requirements
• Right to restrict processing — ask us to limit how we use your data while a concern is being investigated
• Right to withdraw consent — opt out of marketing communications at any time without affecting your account status

To exercise any of these rights, please write to us at [email protected] with the subject line 'Data Rights Request'. We will acknowledge your request within 48 hours and resolve it within 30 days in most cases.

7. Retention of Personal Data

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including providing our services, satisfying legal obligations, resolving disputes, and enforcing our agreements. The specific retention period depends on the type of data and the context in which it was collected.

Account information is typically retained for a minimum of 5 years following account closure to comply with anti-money-laundering and financial record-keeping requirements. Where data is no longer required, we delete or anonymise it securely and irreversibly.

8. Payment Data and Financial Information

99ymm processes financial transactions through trusted and certified payment partners in Bangladesh, including bKash, Nagad, Rocket, and Upay. We do not store full payment credentials, card numbers, or mobile banking PINs on our own servers. All payment data is handled directly by our payment partners' secure systems, which are independently certified to industry security standards.

Transaction records — including deposit amounts, withdrawal requests, and dates — are retained as part of your account history in accordance with our data retention policy above. You may view your transaction history at any time by logging in to your 99ymm account.

9. Third-Party Links and Services

Our platform may reference or integrate with third-party services, such as game providers (including Pragmatic Play, Evolution Gaming, Spribe, and others), for the purpose of delivering casino games and sports betting content. These providers operate under their own privacy policies and data handling practices. 99ymm is not responsible for the privacy practices of third-party game studios, and we encourage you to review the privacy policies of any third-party service you interact with through our platform.

10. Children's Privacy and Age Restriction

99ymm is strictly an adults-only platform. Our services are intended exclusively for users aged 21 and above. We do not knowingly collect, solicit, or store personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered on our platform or provided personal information to us, please contact us immediately at [email protected] and we will take prompt action to remove that information and close the account.

Age verification is a mandatory step in the 99ymm registration process. Users who cannot confirm they are 21 or older will not be permitted to open an account or access any real-money gaming features on the platform. We are committed to keeping our platform free from underage participation in any form.

11. Changes to This Privacy Policy

99ymm reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered users via email or an in-platform notification at least 7 days before the changes take effect. The updated policy will also be posted on this page with a revised 'Last Updated' date.

Your continued use of 99ymm after the effective date of any policy update constitutes your acceptance of the revised terms. If you do not agree with the updated Privacy Policy, you should stop using our platform and may request account closure by contacting [email protected].